Prosoft-technology MVI56E-DNPNET Manual do Utilizador descarregar pdf (Página 137)

MVI56E-DNPNET ♦ ControlLogix Platform Contents

DNPNET Ethernet Client/Server Communication Module User Manual

ProSoft Technology, Inc. Page 137 of 140

February 13, 2015

5 Support, Service & Warranty

In This Chapter

 Contacting Technical Support ..............................................................137

 Warranty Information ...........................................................................138

5.1 Contacting Technical Support

ProSoft Technology, Inc. is committed to providing the most efficient and effective support

possible. Before calling, please gather the following information to assist in expediting this

process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.

Note: For technical support calls within the United States, an emergency after-hours answering system allows

24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support Engineers.

Detailed contact information for all our worldwide locations is available on the following page.

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Prosoft-technology MVI56E-DNPNET Manual do Utilizador Página 137