Prosoft-technology ILX34-AENWG Manual do Utilizador descarregar pdf (Página 173)

ILX34-AENWG ♦ Point I/O Platform Support, Service & Warranty

Wireless POINT I/O Adapter User Manual

ProSoft Technology, Inc. Page 173 of 177

August 16, 2013

7 Support, Service & Warranty

In This Chapter

 Contacting Technical Support ............................................................. 173

 Warranty Information ........................................................................... 174

Contacting Technical Support

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient

and effective support possible. Before calling, please gather the following

information to assist in expediting this process:

1 Product Version Number

2 System architecture

3 Network details

If the issue is hardware related, we will also need information regarding:

1 Module configuration and associated ladder files, if any

2 Module operation and any unusual behavior

3 Configuration/Debug status information

4 LED patterns

5 Details about the serial, Ethernet or Fieldbus devices interfaced to the

module, if any.

Note: For technical support calls within the United States, an emergency after-hours answering

system allows 24-hour/7-days-a-week pager access to one of our qualified Technical and/or

Application Support Engineers. Detailed contact information for all our worldwide locations is

available on the following page.

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Prosoft-technology ILX34-AENWG Manual do Utilizador Página 173